Straight

If you are not completely satisfied with your purchase, Quality Human Hair will gladly accept returns for Quality Human Hair products within 21 days from delivery date as long as the below conditions are met.

GENERAL POLICY

Item(s) must be returned in original condition and in original packaging including all original tags or accessories. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged (for hygienic reasons we do not refund opened packages).

 

HAIR RETURN POLICY

Hair can be returned under the following conditions:

 

• Wrong item delivered
• Damaged item delivered
• Return on the spot (when the rider is still there) if the item is still in sellable condition (in the case of change of mind).
• Other issue.

• Untampered Hair can be returned on the spot or within 30 days if it has a quality issue.
  • A Quality check will be done by Quality Human Hair before any refunds or replacement are done.
• If the hair has been installed or the bundle seal has been broken, the hair can be returned within 21 days for Quality check.
• Quality check will be done within 72 hrs upon receipt after which decision shall be made based on the findings.
• Hair will be replaced only if it fails Quality check. If there is no quality issue the hair will be returned back to the customer.
• All returns must be returned to Quality Human Hair showroom by customer at the customer’s cost.

MAKEUP RETURN POLICY

Makeup and other products can only be returned under the following conditions:

 

• Wrong item delivered
• Damaged item delivered
• Return on the spot (when the rider is still there) if the product is unused ( in the case of change of mind).


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Quality Human Hair  does not accept returns for any opened cosmetics.

Quality Human Hair promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.

We charge 300 Kshs to ship countrywide.

Orders shipped from Overseas may incur an extra administration fee .